Privacy Policy
BOURNE HOME PRIVACY POLICY
This privacy policy explains how we collect, store, and process your personal data. Personal data refers to any information that can identify an individual, either directly or indirectly. It includes obvious details like your name and address, as well as online identifiers such as IP addresses.
By making a purchase, creating a Bourne Home account, using our website, signing up for online marketing, entering a Bourne Home competition, or providing your details to us in person, over the phone, or via email, you are acknowledging that your personal data may be used according to the practices outlined in this policy.
Our Privacy Promise
At Bourne Home, we are committed to transparency regarding how we use your personal data. We prioritise the safety and security of your personal data from the point of collection to its deletion.
We collect certain personal data in order to provide our services, which may require us to share this information with trusted third parties, such as couriers, to fulfil your orders. Rest assured, all third parties will treat your personal data with the same respect as we do.
Who Are We?
Bourne Home
Phone number:
Email address: hello@bournehome.com
Registered company number: [Insert Company Number]
ICO registration number: [Insert ICO Number]
How Do We Collect Your Personal Data?
We collect your personal data in several ways, including when you:
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Register for a Bourne Home account
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Sign up for our newsletter and other marketing communications
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Enter our competitions
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Interact with us via phone, email, or in person
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Use our website (via cookies)
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Purchase products from us
We may also collect data from third-party platforms such as social media.
What Personal Data Do We Collect?
We limit the collection of your personal data to what is necessary to provide our services. We do not collect special category personal data (e.g., race, ethnicity, health information).
Data we collect includes:
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Identity Data: Name and title
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Contact Data: Address, email, phone number
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Transactional Data: Details of products purchased
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Technical Data: IP address, browser details, device information
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Profile Data: Purchase history, preferences
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Usage Data: How you use our website and services
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Marketing and Communications Data: Preferences for receiving marketing communications
How We Use Your Personal Data
We only use your personal information when we have a legal basis to do so, such as:
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Contractual Obligations: To process your transactions, deliver products, and provide services
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Legitimate Interests: To improve our services, grow our business, and personalise your experience
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Consent: When you opt in to receive marketing communications
We use your data for purposes such as:
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Processing transactions and delivering products
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Sending marketing communications, with your consent
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Improving our website, products, and services through data analytics
Who We Share Your Data With
We may share your personal data with trusted third parties, including:
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Couriers: To deliver your orders
We ensure all third parties we engage with respect your privacy and handle your data securely.
How Long We Keep Your Data
We retain your personal data only for as long as necessary, generally up to six years, to comply with HMRC requirements.
How We Protect Your Data
We use appropriate technical and organisational measures to protect your data. This includes:
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Regular security audits
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Encryption and secure storage of personal data
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Ensuring our third-party partners comply with relevant data protection laws
Your Rights
You have the right to:
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Access: Request access to your personal data
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Rectification: Correct any inaccuracies in your data
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Erasure: Request the deletion of your data in certain circumstances
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Restrict Processing: Ask us to limit how we process your data
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Object: Object to the processing of your data for direct marketing
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Data Portability: Receive a copy of your data in a portable format
How to Contact Us
For any queries regarding this privacy policy or your data rights, please contact us at hello@bournehome.com
Complaints
If you are not satisfied with how we handle your data, you have the right to lodge a complaint with the Information Commissioner's Office (ICO). You can reach them on 0303 123 1113.